Discover how our customers are changing the world with 8x8 XCaaS
325 admin staff members were able to quickly and easily relocate
Hot-desking of 1:3 ratio was enabled, freeing up valuable clinical space at hospitals
The radiology/cardiology contact centre can now handle more than double their previous call volumes
The Princess Alexandra Hospital NHS Trust provides general, acute, outpatient, and diagnostic services, serving an extended catchment area of up to 500,000 residents in Essex, United Kingdom.
The Trust’s telephone system was installed in the 1980s, and it often struggled to function reliably, with frequent switchboard failings.
The Trust chose 8x8 to bring them into the future, with 8x8 XCaaS which, combines voice, video, meetings, collaboration, and a contact centre in a single platform.
As the IT team moved employees to Kao Park —a redeveloped science and technology hub, they immediately noticed increased business agility and cost savings with 8x8.
To learn more, read the Princess Alexandra Hospital NHS Trust customer story.
The Trust’s corporate goals are built around the five ‘P’s — Patients, People, Place, Performance and Pounds. With 8x8, we’ve met every one of these.
Joined up communications for employees and contact centre staff, enabling better customer experiences
Omnichannel customer engagement - voice, webchat, email, SMS, call-back and social media
Enabling work from anywhere on one integrated interface
Halfords has seen steady growth amidst more challenging trading conditions during the pandemic.
With the massive increase in customer contacts over the lockdown, Halfords provides customers with the best possible customer experience; however, its on-premises telephony system wasn't adaptable or scalable and suffered issues.
While other legacy systems also made it difficult for Halfords to utilise metrics to track and improve the customer experience.
Halfords chose XCaaS from 8x8, which ties employee communication and the contact centre colleagues together — enabling employees to deliver and monitor the customer experience throughout the organisation.
After a year of having realised the 8x8 XCaaS platform's benefits, Halfords is on course for record-breaking profits, with employees empowered to serve customers better wherever they're working.
To learn more, read Halford's customer story.
With 8x8, we’re now starting to allow customers to interact with us when they want, how they want, on the platform they want. For retail, that’s the future.
