Discover how our customers are changing the world with 8x8 XCaaS
Solution delivered for 190 agents moving from user acceptance testing to production within 33 days
Instant increase in contact centre performance and positive customer feedback
4,000 council employees transitioned to 8x8 Work
Liverpool City Council is committed to giving its residents a better quality of life, building on community spirit and strong local partnerships to shape public service delivery.
The local authority set out on a digital transformation journey to better understand its residents, tailor their experiences, and provide the best possible service to them.
The council’s contact centre is its ‘voice’, but the legacy system was ready for replacement.
Problems became more evident during the pandemic. The workload soared as the contact centre team and their colleagues from public-facing council offices needed to run a host of critical services.
Staff needed to work from home, but the legacy system required a Virtual Private Network to be installed on each employee’s computers and was hugely costly.
The council selected the 8x8 Contact Centre - powered by the 8x8 XCaaS Platform and launched the solution successfully for 190 employees within 33 days.
Based on the success to date, more service areas within Liverpool City Council, including its Social Care telephony team, are adopting 8x8 XCaaS technology.
To learn more, read the Liverpool City Council customer story.
“With 8x8, we’ve got so much more for our investment — far beyond telephony.
