How the guide will help you to dramatically lower Total Cost of Ownership (TCO)
Your IT team has put a great deal of work into evaluating and understanding various business communications solutions that meet your organisation's needs. But securing funding for strategic priorities, like employee communications and contact centre systems, is often complex.
Today, CIOs and CFOs are increasingly scrutinising their organisation's current infrastructure investments, including standalone phone systems, maintaining on-premises video collaboration tools, and undertaking expensive and disruptive contact centre upgrades. Two-thirds of IT and finance decision-makers admit that wasteful spending on upkeep projects does not "move the needle."
This Total Cost of Ownership (TCO) guide will help you build credible ROI models and provide an objective financial analysis to justify your business communications project investments.
Sustained competitive pressures and demanding customer and employee expectations are redefining entire industries.
Hanover Research revealed that 51% of organisations choose combined cloud communications to improve productivity and employee experiences, while customer satisfaction accounts for half of all respondents.
NHS organisation with legacy communications technology may find it tempting to maintain the status quo and just “bolt on” new services, but keeping ageing and disparate communications tools on “life-support” can bite deep into already stretched IT budgets.
While on-premises communications systems offer full control over the hardware and configurations, they require specialists to provide system maintenance, making it costlier than cloud communications.
Integrating on-premises platforms with popular business apps and CRMs incur substantial manual activity costs. Human error in managing legacy systems can adversely impact staff productivity and risk reputational damage as public complaints increase.
Trying to wrestle new functionality from on-premises communication tools is expensive and lack the agility and hassle-free advantages of cloud alternatives.
Furthermore, connecting individual vendor platforms and maintaining separate communication tools requires considerable efforts from overburdened IT staff, struggling to make an older system work in the digital world.
While doing nothing may seem like the best choice, maintaining a patchwork of legacy communications is counterproductive when considering the broader implications.
These organisations often experience communication outages and unplanned downtime, not to mention potential security threats. Service disruptions cause instant knee-jerk reactions and costly decisions for backup communications.
Legacy communications tools are limited in enabling digital channels for quick and easy patient interactions, and they disadvantage public healthcare organisations compared to those using cloud-based communications to contact patients.
The cost of doing nothing in the current economic environment is unaffordable and a step backwards.
Innovation powers today’s world, and speed is the new business currency; that’s why organisations using eXperience Communications as a Service (XCaaS) see more significant ROI benefits.
86% of organisations reported that a combined communications solution helped them maintain a competitive edge and secure market leadership, and 87% of organisations that identify as a forward-looking institution believe that integrated communications are the future of business communications. (Source: Hanover Research (April 2021).
For a significant majority of organisations, taking no action is not an option. Indeed, 83% of executives said that introducing a combined communications solution is part of the organisation’s digital evolution to increase engagement.
