Success Story

Discover how our customers are changing the world with 8x8 XCaaS

Hospital Trust Accelerates Digital Journey and Enhances the Patient Experience

Impacts

325 admin staff members were able to quickly and easily relocate

Hot-desking of 1:3 ratio was enabled, freeing up valuable clinical space at hospitals

The radiology/cardiology contact centre can now handle more than double their previous call volumes

The Princess Alexandra Hospital NHS Trust provides general, acute, outpatient, and diagnostic services, serving an extended catchment area of up to 500,000 residents in Essex, United Kingdom.

The Trust’s telephone system was installed in the 1980s, and it often struggled to function reliably, with frequent switchboard failings.

The Trust chose 8x8 to bring them into the future, with 8x8 XCaaS which, combines voice, video, meetings, collaboration, and a contact centre in a single platform.

As the IT team moved employees to Kao Park —a redeveloped science and technology hub, they immediately noticed increased business agility and cost savings with 8x8.

To learn more, read the Princess Alexandra Hospital NHS Trust

Customer story

The Trust’s corporate goals are built around the five ‘P’s — Patients, People, Place, Performance and Pounds. With 8x8, we’ve met every one of these.

Jeffrey Wood, Deputy Director of ICT, Princess Alexandra Hospital NHS Trust