Growing Scrutiny over UK's housing associations

Tenant satisfaction is the new housing regulatory standard

Authorities are cracking down on housing standards

132% rise in the number of neglect and disrepair cases in the UK between 2017 and 2021²

¹Source: National housing federation
²Source: AWH Solicitors

Both private landlords and housing associations have come under increased scrutiny since the Social Housing White Paper¹ was published in 2020 and the RSH’s Consumer Regulation Review 2020-2021 also surfaced key issues for housing associations to address, namely:

The RSH’s recent Tenant Satisfaction Measures are tightening down on housing regulations by requiring:

Compliance with existing governance standards
Compliance with Financial Viability standards
Quality customer service
Competence in handling complaints
Respectful and helpful tenant engagement

Keeping up with new and evolving consumer standards is no longer a secondary concern, but a critical KPI for regulatory compliance, tenant engagement, and satisfaction.

³Source: Gov.uk