Video Interaction is a property management game-changer. Speed up service delivery by assessing issues over video before dispatching the relevant technicians onsite. Eliminate redundancies and speed up repairs.
With remote video consultations, housing associations will be able to:
Comply with health and safety regulations with timely remedial actions
Strengthen tenant trust through real-time service with a human touch
Prevent miscommunication with video recording and annotation
Cut operational costs by minimising travel for in-person assessments
Combined with SMS Engage, Video Interaction allows housing associations to send personalised video links via SMS to instantly connect tenants with service agents and housing officers.
One click is all it takes to start a video call. No software downloads or app installations required. Also features integrated chat, photo capture, and annotation functions.
Digital engagement is quickly becoming the norm. Video interaction is key to delivering high-quality, personalised, and consistent services that will meet the demands of both tenants and regulators in the post-pandemic world.
8x8 Video Interaction features:
Seamless integration with existing applications
Geolocation and video recording functions
Customer portals for call logs and shared images
Easy one-click invitation system - with no download requirements for tenants
Find out more about Video Interaction
