Engaging with customers in the moment is so important. But sometimes, it is costly to engage with them in the same location as them. And in the current pandemic, it also poses health risks to your employees and to your customers.
Enable your specialists to work with your field service teams remotely to provide expert help when needed. Having instant video interactions along with annotations and location services features equip the specialists to provide detailed guidance even when they aren't in person.
If you aren't in person with a customer, then being there over video is the best alternative. This enables you to fully explain something and guide customers. Annotation and chat while on video can provide additional ways to help customers solve issues.
Send a text to your customer
When they click the URL in the SMS, they join the video chat in their browser (Seriously, no download is required - all they do is press the link!)
They video chat with the customer support agent
You can talk, take a photo, annotate, chat, and more. All of this is saved so you can integrate it with your customer records.
