Keep customers hooked on your service quality

Food delivery pain points that make customers lose their appetite

In a price-sensitive market like food delivery, retaining customer loyalty can be particularly challenging which is why the key to gaining repeat and loyal customers lies in improving the engagement and service experience.

Poor service quality doesn’t just damage brand reputation. It also puts a strain on customer support resources. This is particularly concerning now during a time when most companies need to improve communication efficiency while at the same time reducing costs.

Over 70% of food delivery customers have experienced issues that required customer service resolutions
93% expect their issues to be resolved in less than 10 mins
79% of consumers prefer to resolve issues over the phone

(Source: First Orion)

The answer is omnichannel—but…

Managing a multi-channel engagement is tricky to say the least, much less omnichannel engagement, which requires not just multiple channels but seamless, cohesive, and highly personalised end-to-end conversations.

For food delivery companies, common business challenges tend to centre around:

Human resources
Technical complexity
Costs
Security
Privacy

When it comes to implementing new technology, we know food providers are asking:

Will it take long to onboard not just customer support staff, but operational staff as well?
How will any communications solution fit into my existing CRM or customer service platforms?
Is my customer data secure, and are these solutions compliant with current and future privacy policies?

The good news is a simple, sophisticated and secure solution exists!

Step one - 8x8 Communication APIs

With 8x8 Communication APIs, you’ll be able to onboard quickly and start optimising your engagement workflows in a matter of minutes.

Find out more

APIs fit easily into any tech stack

Flexible, plug-and-play solutions are the DNA of 8x8 Communication APIs. They’re low-code and pre-built, integrating seamlessly with existing systems, minimising disruption while accelerating efficiency.

APIs are highly scalable and sophisticated

Automate and scale your communications strategy on a truly unified omnichannel solution that encompasses SMS, chat apps, voice and video, all while simplifying workflows.

APIs are designed with security and reliability in mind

We’ve built all our solutions with security and privacy in mind at every step. With 99.99% uptime availability and multiple third-party security certifications, your customers can trust their data is in good hands.