Using SMS and Messaging Apps for food delivery

Automate updates and alerts over SMS

Customers expect accountability. From order to pickup to fulfilment, always keep your customer in the loop when it comes to the status of their food deliveries. Automating event-based messages with SMS means reducing manual, repetitive tasks so that your customer service agents are freed up to handle more complex customer issues.

See it to believe it - APIs in action

Find out how this food delivery service in the Philippines successfully deployed 8x8 SMS API for increased productivity, streamlined communications, and elevated customer satisfaction by 35%!

Find out more about 8x8 SMS API

Send rich content messages over Messaging Apps

Asia has been dubbed the messaging app centre of the world, so why not meet your customers where they are most at home? Engaging consumers on the messaging apps they already frequent gives food delivery companies the opportunity to facilitate two-way conversations that are more personalised, engaging, and media-rich.

Send geolocation tags, videos, and images of their food delivery status over the most popular messaging apps—including WhatsApp, LINE, Viber, and Zalo—with just one 8x8 Messaging API.

Find out more about 8x8 Messaging API