Voice and video for safety and security

Increase confidence with branded voice calls

Did you know?

62% of food delivery customers have missed a call related to their order because they didn’t recognize the number calling?
81% said it is “very important to extremely important” that numbers are identified by name before they will answer a call.

Delivery providers and restaurants need to be able to contact customers without being privy to their personal information.

Call masking balances both needs by keeping your third party providers phone numbers anonymous from the customer. It does this by generating a branded caller ID so your customers still have the confidence to answer the phone.

Learn more about Call Masking

Quicker service resolutions with Video

Delivery people want to confirm that they’re at the right address.

Customers need a way to communicate food delivery issues with the service team.

Restaurants need a way to show rather than tell customers about an order issue.

That’s where video calls offer the most effective solution.

8x8’s Video Interaction API is a secure and efficient way for customers to receive instant, live video support with a single link sent over SMS, without the need for any app download. Best of all, every call is encrypted for utmost compliance and privacy.

Learn more about 8x8 Video Interaction