How Communication APIs can help

SMS or Voice OTPs for multi-factor authentication

56% of customers use the same password for multiple online accounts. This isn’t a good security practice for obvious reasons, but it falls beyond the scope of what companies can influence their customers to do. Setting up Two-Factor Authentication (2FA) is the least that companies can do to circumvent this widespread problem.

8x8’s SMS API layered with text-to-speech software automatically delivers One-Time Passwords (OTPs) in both text and voice format so that more customers can be protected through identity verification before transactions are carried out.

Learn more about 8x8 SMS Verification

Alert customers about suspicious activity immediately via Chat Apps and SMS

Automated messaging makes it possible for businesses to notify customers about every transaction that happens on their accounts within seconds.

The combination of SMS and Chat Apps (such as WhatsApp, Facebook Messenger, WeChat and many others) on 8x8’s multi-channel communication platform, 8x8 Connect, builds an omnichannel pipeline that gives you the best chance of alerting your customers of any data breach.

Learn more about 8x8 Connect

Prevent the risk of impersonators with call masking

A common challenge in the digital world is ensuring that your customers’ personal phone numbers remain on your platform and your platform only. In a market where personalised services are top priority for customers, finding a safe way to enable voice communication is key for business longevity - which is why businesses are adopting call masking.

With call masking, calls in either direction are transferred to a server that generates temporary, randomised numbers that can be used for redials in case of temporary disruptions. This allows your customers and any third parties to continue using your service without compromising their safety or privacy.

Learn more about 8x8 Call Masking

Conduct online consultations in secure, protected channels

Video calls have been popularised ever since the worldwide pandemic made them a necessity. Today, they continue to be a cost-efficient way for businesses to save on service trips while simultaneously extending their services to customers who may not be able to leave their homes due to various reasons.

8x8 Video Interaction enables on-demand virtual consultation rooms to be opened by immediately clicking on links. However, for important client meetings, an additional layer of security can be added by protecting the room with a passcode. Video data can also be destroyed immediately after conversations end to eliminate data footprint.

Learn more about 8x8 Video Interaction