Contact Centre Buyers' Guide

How to choose the right contact centre platform for you

Our expert guide to choosing a Contact Centre solution. Everything you need to know about CCaaS: what it is, how it works, and how to empower your teams.Contents

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Contact Centre Buyer's Checklist

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Choose the right contact centre for your business

About this guide

If you’re reading this, we’re willing to bet you’ve already decided to move your communications platform to the cloud.

Identifying and deploying the ideal solution takes care and know-how. This short, comprehensive guide takes you through the key themes and concepts you should consider when selecting a cloud-based contact centre, while also offering insight into the 8x8 Experience Communications Platform™, technology featured by Gartner’s Magic Quadrant for Contact Center as a Service for nine years in a row.