How can you achieve dramatically lower TCO with eXperience Communication as a Service
This TCO guide will help you evaluate the cost savings from integrated business communications and calculate the hard and soft benefits you can achieve.
The Real Costs of Doing Nothing Book a free demo
Your IT team has put a great deal of work into evaluating and understanding various business communications solutions that meet your organisations' needs. But securing funding for strategic priorities, like employee communications and customer engagement tools, is often complex.
Today, CIO's and CFO's are increasingly scrutinising their organisation's current infrastructure investments, including standalone phone systems, maintaining on-premises video collaboration tools, and undertaking expensive and disruptive contact centre upgrades. Two-thirds of IT and finance decision-makers admit that wasteful spending on upkeep projects does not "move the needle."
This Total Cost of Ownership (TCO) guide will help you build credible ROI models and provide an objective financial analysis to justify your business communications project investments.
Sustained competitive pressures and demanding customer and employee expectations are redefining entire industries.
Hanover Research revealed that 51% of organisations choose combined cloud communications to improve productivity and employee experiences, while customer satisfaction accounts for half of all respondents.
Businesses with legacy communications technology may find it tempting to maintain the status quo and just “bolt-on” new services, but keeping ageing and disparate communications tools on “life-support” canbite deep into already stretched IT budgets.
While on-premises communications systems offer full control over the hardware and configurations, they require specialists to provide system maintenance, making it costlier than cloud communications.
Integrating on-premises platforms with popular business apps and CRMs incur substantial manual activity costs. Human error in managing legacy systems can adversely impact staff productivity and risk reputational damage as customer complaints increase.
Trying to wrestle new functionality from on-premises communication tools is expensive and lacks the agility and hassle-free advantages of cloud alternatives.
Furthermore, connecting individual vendor platforms and maintaining separate communication tools requires considerable efforts from overburdened IT staff, struggling to make an older system work in the digital world.
While doing nothing may seem like the best choice, maintaining a patchwork of legacy communications is counterproductive when considering the broader implications.
These organisations often experience communication outages and unplanned downtime, not to mention potential security threats. Service disruptions cause instant knee-jerk reactions and costly decisions for backup communications.
Legacy communications tools are limited in enabling digital channels for quick and easy customer interactions, and they disadvantage businesses compared to competitors using cloud-based communications for customers’ social media contact.
The cost of doing nothing in the current business environment is unaffordable and a step backwards.
Innovation powers today’s world, and speed is the new business currency; that’s why organisations using eXperience Communications as a Service (XCaaS) see more significant ROI benefits.
86% of organisations reported that a combined communications solution helped them maintain a competitive edge and secure market leadership, and 87% of companies that identify as a forward-looking business believe that integrated communications are the future of business communications. (Source: Hanover Research - April 2021).
For a significant majority of businesses, taking no action is not an option. Indeed, 83% of business leaders said that introducing a combined communications solution is part of the organisation’s digital evolution to increase revenue and customer engagement.
