7 examples that build the case for using SMS APIs

7 examples to prove the ROI of SMS APIsLearn how 6 companies are using communications platform-as-a-service (CPaaS) to drive increases in customers satisfaction and security.Contents

Make the business case for SMS

Is SMS outdated? Absolutely not! Especially if your business is looking for a reliable, real-time communication channel to reach customers.

Consider this: the average person spends up to 5.7 hours on their phone every day. Combining that with an open rate of 98% and a response rate of 45%, SMS is well-positioned as an effective customer engagement tool.

With the availability of SMS API by cloud communication providers, businesses can get creative on how they use text messages - birthday offers, automated replies, collecting feedback, and more.

Let’s take a look at 7 examples of how you can find success with an SMS API integration.

Offers and Promotions
Real-time Notifications
Frictionless User Verification
Password Management
Appointment Reminders
Proactive Customer Support
Customer Satisfaction Surveys